Inbound Call Center

What it does

When many customers call at once, the inbound call center keeps everyone in order. Calls wait in queues and are handed to the next available agent with the right skills, while supervisors watch queues and agent activity live.

How it is deployed

Choose what suits your business:

• On-premise: the call center runs on your own servers, inside your network. Recordings, caller details and reports never leave your premises.
• Hosted: we run it for you on our servers, so your agents can start taking calls without any hardware on your side.

Either way, we set up your queues and agents and train your supervisors.

Works with our IVR

Put our IVR in front of your call center to greet callers and route them to the right queue before an agent ever picks up.