QuidComm
All solutions

IVR

On-premiseHosted

Greet every caller with a professional voice menu and route them to the right team automatically, day and night.

What's included

  • Multi-level voice menus (press 1 for Sales, 2 for Support...)
  • Business-hours and holiday routing
  • Custom greetings and recorded prompts
  • Caller input collection, such as account numbers
  • Call logs and reports

What it does

An IVR (Interactive Voice Response) system answers your incoming calls, plays a greeting and lets callers choose what they need using their phone keypad. Each call is then sent to the right department, queue or recorded message, without a receptionist having to pick up first.

How it is deployed

Choose what suits your business:

  • On-premise: installed on your own servers, inside your network. Your call data and recordings stay with you, and you stay in full control of updates and access.
  • Hosted: we run it for you on our servers. There is no hardware to buy, and we take care of maintenance and updates.

Either way, we handle the setup and train your team to manage menus and prompts.

Works with our call center

Pair the IVR with our Inbound Call Center so callers who choose an option land straight in the right agent queue.

Let's talk about your phone lines.

Tell us about your setup and we'll show you how our solutions fit in.

Get in touch